Effective Date: 3 June 2025

Amanda Naturopath respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our services.

1. What Personal Information We Collect

We may collect personal information that is reasonably necessary to provide naturopathic and wellness services.

This may include:

Personal details

Name

Email address

Phone number

Address (if provided)

Health information (sensitive information)

Health history

Lifestyle and dietary information

Symptoms and wellbeing concerns

Pathology or test results (if voluntarily provided)

Booking and payment information

Appointment details

Payment transactions processed through secure providers

Website usage information

IP address

Browser information

Website behaviour data collected through cookies or analytics tools

Health information is considered sensitive information and is collected only with your consent.

2. How We Collect Information

We may collect your information when you:

Book a consultation

Complete an intake or assessment form

Contact us via email, phone, or website

Subscribe to newsletters or educational content

Participate in programs, workshops, or events

Visit our website

Where possible, we collect information directly from you.

3. Why We Collect Your Information

We collect and use your information to:

Provide naturopathic consultations and wellness services

Understand your health concerns and provide appropriate guidance

Manage appointments and bookings

Communicate with you regarding consultations or services

Send health resources, newsletters, or updates (with consent)

Improve our services and website

Meet legal and regulatory obligations

We only collect information that is necessary for providing our services.

4. Disclosure of Personal Information

Your personal information will not be sold, rented, or shared for marketing purposes.

We may disclose information to trusted service providers when necessary to operate our services, such as:

Payment processing providers (e.g. Stripe or PayPal)

Online booking systems

Email communication platforms

Website analytics providers

These providers are required to follow appropriate privacy and security practices.

We may also disclose information if required by law.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.

Your information may be stored:

Securely in digital systems

Within encrypted platforms used for bookings or communication

On password-protected devices

Only authorised personnel have access to your information.

6. Cookies and Website Analytics

Our website may use cookies to:

Improve website functionality

Understand visitor behaviour

Track website performance through tools such as Google Analytics

Cookies do not identify you personally unless you voluntarily provide your information.

You may disable cookies through your browser settings.

7. Access and Correction of Your Information

You have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or outdated information

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

8. Marketing Communications

With your consent, we may send:

Health resources

Updates about services or workshops

Educational wellness content

You can unsubscribe at any time using the link in our emails or by contacting us directly.

9. Overseas Disclosure

Some third-party service providers (such as payment processors or email platforms) may store data on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services or legal requirements.

The latest version will always be available on our website with the updated effective date.

11. Contact Details

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

Amanda Naturopath

Burleigh Health Hub
10/4 Fremantle Street
Burleigh Heads QLD 4220